Terms of Use

Service Principle

We adhere to the customer-first service concept, and provide standardized, efficient and friendly pre-sales consultation and after-sales guarantee services for all users. All service links are committed to ensuring a safe, smooth and pleasant shopping experience for every customer.

Contact Channel

All customer consultation, feedback, after-sales application and problem handling services are uniformly received through the contact page of the website. We provide full-process online service support to answer user questions about products, orders, logistics, returns and policy specifications.

Pre-sales Service

We provide professional product consultation, skin care matching guidance, and shopping rule interpretation services to help users understand product efficacy, ingredient characteristics and shopping related norms, so as to make suitable purchase choices.

After-sales Service

For order logistics inquiry, product quality feedback, return and refund application, order exception handling and other after-sales problems, we will provide standardized process handling services in accordance with shipping policy and refund policy. We actively solve all reasonable after-sales problems for users.

Service Specification

All customer service work follows the principles of transparency, standardization and fairness. We will reply to user feedback and applications in a timely manner, and strictly implement the official published policies and service standards to ensure the legitimate rights and interests of every customer.